Shipping and Returns

Shipping & Delivery- via FedEx®

Orders will be shipped within 2 business days for in-stock merchandise. Orders made on Saturday or Sunday will be processed the following Monday, except on public holidays.

If a product is out of stock, the customer will be contacted with an updated estimated ship date, a proposed alternative item, or an offer of a refund.  All orders that total $100.00 or greater will require a signature upon delivery.

All orders received after 2pm Central Time will be shipped the next day.

FedEx® requires a physical address. No P.O. Boxes please.  

Shipping and handling charges for Direct to Consumer online orders to the contiguous 48 states only are:                                   

                                 

 

Shipping to Hawaii, Alaska, Puerto Rico, Marshall Islands, Guam, America Samoa, Northern Mariana Islands, Palau, and US Virgin Islands is available via U.S.P.S. Priority Mail.

Shipping and handling charges for Priority Mail to customers in these locations are $20.00; only available by calling customer service.  

Business Account Customers will be charged Shipping/Freight/Sales Tax charges at Invoice as is our current policy with your orders.

 

Warranty

Hely & Weber offers a limited warranty on all its products and warrants the original purchaser against defects in manufacturing and materials for the reasonable usable life of the product.

 

This warranty does not extend to products exhibiting normal wear and tear, misuse, post-sale alterations, post-sale accidental damage, or improper fit.

 

Hely & Weber extends no additional warranties, commitments, obligations, or guarantees, expressed or implied, including but not limited to implied product quality, merchantability, and/or fitness for a specific purpose.

 

Returns

 

Hely & Weber’s customer service department manages all returns on products purchased directly from Hely & Weber.

· A Return Materials Authorization (RMA) is required prior to any return.

· Please print the RMA number on the exterior of the shipping box.

· Please provide any documents that Hely & Weber provided regarding this

  return/exchange.

 

If you did not purchase the product directly from Hely & Weber, please contact the company from which you purchased our products for any refunds.

 

Hely & Weber will accept non-warranty returns within 90 days from the confirmable date of purchase subject to a 15% restocking fee. Products must be in their original box and be of a quality acceptable to Hely & Weber.

 

You may not return products that have been custom-logoed, custom-made, specialty-built, or discontinued products for credit or exchange except for failure in workmanship or materials.

 

Exchanges

Please contact customer service for information regarding exchanges.