Terms and Conditions

Terms

Credit terms upon approval are Net 30.  Credit amounts are approved by our Accounts Receivable Department and evaluated individually upon the submission of a credit application. 

Warranty

Hely & Weber offers a limited warranty on all its products and warrants the original purchaser against defects in manufacturing and materials for the reasonably usable life of the product. This warranty does not extend to products exhibiting normal wear and tear, misuse, post-sale alterations, post-sale accidental damage, or improper fit.

Hely & Weber extends no additional warranties, commitments, obligations, or guarantees, expressed, or implied, including but not limited to implied product quality, merchantability, and/or fitness for a specific purpose.

 

Ordering 

Business Accounts- Please contact Customer Service to have your account activated and your user(s) set up.

How to Place an Order 

Orders may be placed through the website, email (order@hely-weber.com), or by calling customer service for Live Help at 800-654-3241, Monday through Friday, 7:30am to 5pm Central Time. 

Payment Methods

You can purchase items via the following methods: 

  • The web store hely-weber.com accepts Visa, MasterCard and American Express through Authorize.net. 
  • We accept Visa, MasterCard and American Express for orders placed by phone or fax. Phone: 800 654-3241 or 800 221-5465 Fax: 800 559-5975
  • We do not accept checks or cash when receiving orders placed by phone or on our web store. 
  • Hely & Weber places a 30% mark-up pre-authorization charge to your card until the order ships.

Secure Transactions

Hely-Weber.com uses Secure Sockets Layer (SSL) encryption to transmit your credit card information through the Authorize.net payment gateway. 

Sales Tax

Hely & Weber charges sales tax in all jurisdictions where applicable unless a valid and updated resellers certificate is provided.  If you are not a taxable entity, then Hely & Weber must have an updated resellers certificate on file for us to not collect sales tax from you.  All sales on www.hely-weber.com will be charged sales tax.

International Orders 

We do not accept international orders online. 

 

Privacy and Security

What information is collected?

The information that you provide us about yourself, as well as information about your order, may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more efficient.

Where is the information collected?

There are two areas on our site where we collect personal information:

    • the “Check Out” page
    • the Contact Form on the “Contact Us” page

How is the information used?

Once we have collected the above information, it is used to process orders, to communicate with you about your order, and to provide future notification of news and product updates. We also use it to improve our website. We may provide statistical information about buying patterns and traffic patterns to others, but this data does not include any personal information.

How and why do you use "Cookies"?

"Cookies" are a type of information that is stored on your hard drive via your web browser. The "cookies" that hely-weber.com uses do not contain any personal data such as credit card information, passwords, or even your name or address. Cookies simply help us to identify your session on the site. They also help us maintain specific visit information about you without forcing you to register or to give personal information.

However, you should have the option of disabling "cookies" through your browser. This is a function of your browser, so the way to turn the "cookies" off is quite individual and thus cannot be addressed here. Please realize that, should you choose to disable the "cookies" we will not be able to personalize your experience with us at hely-weber.com, nor can we guarantee a complete login, registration, or shopping experience.

Receiving Email Information from Hely & Weber

We may periodically send emails to our customers to help keep you informed of new products and/or features. In every email that we distribute, we include instructions on how to remove [unsubscribe] your email address from the distribution list.

Secure Credit Card Transaction Processing

Our web site uses Secure Sockets Layer (SSL) encryption to transmit your credit card information from a secure web page to the Authorize.net secure gateway. On the website, your credit card number is saved only long enough for us to process and approve the transaction, unless you choose otherwise. Then it is saved on Authorize.net's secure servers.  While ordering online, you will see an unbroken key or locked padlock at the bottom of your browser window and https:// in the location window at the top of your browser. Both indicate that the page you are on is secured using SSL encryption to communicate with our secure web server. You will not see these security indicators until you begin the checkout process and indicate that you prefer to order online with a credit card.